Grandwest Casino Job Vacancies
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Surveillance Monitoring Officer - Grand West Casino
- Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations. Grade 12 or equivalent national qualification in gaming operations; Previous experience in a customer facing role.
- Be a part of our diverse and talented Sands Bethlehem team whose passion for our guests comes together in delivering amazing experiences for guests and team members alike. We invite you to search and apply for jobs at one of our United States properties - discover opportunities to explore whatever inspires you.
- The GrandWest Casino has led to R1,5-billion in investment in the Western Cape and the creation of 38 000 new jobs - and they claim it is the biggest single new investment ever in the province.
Find out what works well at Grandwest Casino from the people who know best. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Compare pay for popular roles and read about the team’s work-life balance. Uncover why Grandwest Casino is the best company for you.
Code/Reference: N/A03440
Applications accepted until: 2015-07-15
Number of Openings: 1
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Unit: GrandWest Casino and Entertainment World
Location: Grand West Casino
Job Purpose:
► Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests.
Education:
► Matric Grade 12 with Maths literacy and English fluency.
► Key licence.
► PSIRA C grade certificate.
Experience:
► Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
► 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage.
► Experience using surveillance /equipment an advantage No previous criminal record (not including traffic related offences)
Working conditions and special requirements:
► Ability to work shifts that meet operational requirements
► Ability to focus on a specific task for long periods of time
► Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
► An ability to pick up simple changes in colour or movement
► Quick recognition of essential details and the ability to home in on relevant points or characteristics.
► Level and consistency of sustained concentration - prolonged attention span.
► Distinguishing between incident criteria and background noise.
► Sensitivity to deviations from standard.
► Ability to remain focussed over time and maintain attention to detail.
► Speed of review ability.
► An ability to review visual screens efficiently and to pick up both detail and the broader context.
► Human Vigilance / the ability to be vigilant for sustained periods of time
Skills and Knowledge
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Technical Competencies:
► Gaming Devices ( Surveillance context )
► Gaming monitoring
► Surveillance systems and equipment
Behavioural competencies:
► Managing risk
► Communication
► Emotional resilience
► Analytical thinking
► Results orientation
► Customer service orientation
Key Performance Areas
Reporting and Administration:
► Reporting all incidents and significant events to the relevant Stakeholders.
► Prioritises reports according to the severity of the incident.
► Captures relevant data on the EOB
► Compiles comprehensive reports where required
Investigations:
► Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
► Investigates all variances reported to the Surveillance Department
► Reports findings of the review
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Surveillance Monitoring:
► All Gaming procedures are monitored against the relevant functions.
► Complete target reports / punter scans on all gaming areas as per unit specific schedule
► System checks, alarm conditions and interfaces conducted
► Faulty equipment is reported and recorded
► Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
► Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc
► Monitors all non-gaming procedures against the relevant function
► Proactive monitors high risk areas and emergency response as per set out procedures
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Evidence and record keeping:
► Record and retain evidence